Terms of Service

1. Agreement to Terms

By accessing or using Secure-Slot ("the Service"), operated by VaultDeposit Technologies Inc. ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including service providers ("Providers") and their clients ("Clients").

2. Description of Service

Secure-Slot is a booking verification platform that helps Providers confirm client commitment through secure payment verification.

Verified Mode — How It Works:

• Clients pay a verification fee (minimum $5) to confirm their booking
• We verify payment and notify the Provider
• Provider accepts or declines the booking based on verification status
• After service completion, Provider confirms outcome to earn platform credits
• Payments processed through secure Canadian payment providers (Interac e-Transfer or payment processor)

We are NOT:

• A payment processor or money transmitter
• A guarantor of services rendered
• A party to any agreement between Provider and Client
• Responsible for the quality, legality, or delivery of services

Interac Network Use: Interac e-Transfer® is a registered trademark of Interac Corp. VaultDeposit uses the Interac network as an authorized commercial user through our financial institution's Bulk Receivables service.

3. Eligibility

You must be:

• At least the age of majority in your province or territory (18 or 19 depending on jurisdiction)
• A resident of Canada with access to Canadian payment methods (Interac e-Transfer or compatible payment provider)
• Capable of entering into a legally binding agreement

By using the Service, you represent and warrant that you meet these requirements.

4. Provider Responsibilities

As a Provider, you agree to:

• Provide accurate registration information
• Comply with all applicable laws in your jurisdiction
• Not use the Service for illegal activities
• Keep your dashboard PIN confidential
• Honor commitments made to Clients when deposits are received
• Report disputes honestly and in good faith

You are solely responsible for: The nature, legality, and delivery of services you offer. Secure-Slot does not evaluate, endorse, or guarantee any Provider's services.

5. Client Responsibilities

As a Client, you agree to:

• Send verification fees only for legitimate booking purposes
• Include the correct memo code or reference in your payment
• Arrive for scheduled appointments or communicate cancellations in advance

Alias Use: Clients are not required to provide legal names to Providers. Clients may use an alias for booking purposes. Secure-Slot does not verify the legal identity of Clients.

Failure to appear ("no-show"): If you fail to attend a booked appointment without prior cancellation, the client forfeits their verification fee (paid to the platform).

6. Payment Verification & Fees

How Payments Work:

1. Client pays verification fee through secure payment link
2. Secure-Slot verifies payment and notifies Provider
3. Provider accepts or declines booking based on client verification status
4. After service completion, Provider confirms outcome to earn platform credits

Payment Methods: We use secure Canadian payment providers including Interac e-Transfer and third-party payment processors. Billing descriptors will show the payment provider name (e.g., "Interac e-Transfer" or payment processor notation), not VaultDeposit.

Fees:

• Free Trial: $10 CAD per booking ($50 welcome credits included)
• Starter: $49 CAD per month (up to 10 bookings)
• Professional: $199 CAD per month (unlimited bookings)

Fees are non-refundable except where required by law. Credits expire 12 months after last credit activity.

⚠️ Transaction Limits: To manage payment processing risk and ensure timely service, individual verification fees and deposits are capped at $950 CAD. This limit reflects standard practices for service-based booking platforms and helps maintain efficient operations. For higher-value services, providers may request multiple bookings.

Cancellation & Refunds: When a Provider cancels an appointment after payment, the Client automatically receives a platform credit equal to their verification fee. This credit is applied to the Client's next booking on Secure-Slot.

• Provider cancellation: Client automatically receives platform credit (no action needed)
• System error: Contact support@vaultdeposit.ca within 7 days
• Mutual agreement: Both parties agree in writing and notify support

Credits expire 12 months after issuance. For cash refunds (instead of credit), contact support — processing takes 5-7 business days and may be subject to a $5 processing fee.

7. Privacy & Data Handling

Your use of the Service is also governed by our Privacy Policy.

Key data practices:

• Contact data minimized after service completion per PIPEDA requirements
• Trust scoring uses cryptographic hashing (no plain-text storage)
• Platform handles payment verification so provider and client banking details remain separate

8. Disputes Between Providers and Clients

We do not arbitrate disputes. Secure-Slot is a technology platform, not a mediator or arbiter.

If a dispute arises between a Provider and Client:

• Parties should attempt to resolve the matter directly
• Secure-Slot may provide transaction records upon lawful request
• Secure-Slot is not liable for losses arising from disputes

Dispute History Feature (Pro Tier): This feature aggregates anonymized dispute patterns. It is provided "as-is" and should not be the sole basis for accepting or declining Clients.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

VaultDeposit Technologies Inc., its officers, directors, employees, and agents shall NOT be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from services provided by Providers
• Third-party actions, including fraud or misrepresentation by users
• Service interruptions, errors, or security breaches
• Decisions made based on Dispute History data
• Force Majeure: Delays or failures in fund releases caused by Interac e-Transfer network outages, bank processing delays, technical issues beyond our control, or acts of God

MAXIMUM LIABILITY: Our total liability to you shall not exceed the fees you paid to Secure-Slot in the 12 months preceding the claim, or $500 CAD, whichever is less.

10. Indemnification

You agree to indemnify, defend, and hold harmless VaultDeposit Technologies Inc. and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Services you provide or receive through the platform

11. Prohibited Uses

You may NOT use Secure-Slot for:

• Any illegal activity under Canadian federal or provincial law
• Money laundering or fraud
• Harassment, abuse, or threats against other users
• Circumventing security measures or exploiting vulnerabilities
• Submitting false dispute reports
• Any activity involving minors

Violation may result in immediate account termination and reporting to authorities.

For additional details on prohibited conduct and platform usage guidelines, see our Acceptable Use Policy.

12. Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Generate excessive disputes
• Remain inactive for 12+ months

How to delete your account:

• Go to your Provider Dashboard → Account Settings
• Click "Request Account Deletion" and confirm via SMS code
• You have 30 days to cancel the request if you change your mind
• After 30 days, your account and personal data will be permanently deleted

Note: Pending bookings must be resolved before deletion. Financial records (without personal data) are retained for 7 years per CRA requirements.

13. Modifications to Terms

We may update these Terms at any time. Material changes will be communicated via:

• Email notification to registered Providers
• Notice on the Service (dashboard banner)

Continued use after changes constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts of Montreal, Quebec. You consent to personal jurisdiction in these courts.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VaultDeposit Technologies Inc. regarding the Service.

17. Contact

Questions about these Terms?

VaultDeposit Technologies Inc.
Montreal, Quebec, Canada
Email: support@vaultdeposit.ca